Privacy Policy
Last updated: July 11, 2026
This Privacy Policy explains how Melodigram ("Melodigram", "we", "our", or "us") collects, uses, stores, shares, and protects information when you use the Melodigram mobile application, website, music streaming services, social features, playlist features, download features, and related services (collectively, the "Service").
1. Information We Collect
1.1 Account and profile information
When you create or use an account, we may collect information such as your phone number, email address, display name, username, profile picture, biography/status, authentication information, account identifiers, and settings related to your profile.
1.2 Music, playlist, and user-generated content
Melodigram is a music and social music platform. We may collect and store content you create, upload, save, or interact with, including playlists, playlist covers, uploaded audio files, song metadata, titles, artist information, profile images, comments, messages, reports, likes, follows, favorite music, listening history, downloaded item records, and other user-generated content.
1.3 Audio and microphone data
If you use voice search or other voice-based features, the app may request access to your microphone. Audio captured for voice search may be processed to convert speech into text and return relevant search results. We do not use microphone access unless you start a feature that requires it.
1.4 Device, app, and technical information
We may collect device and technical information such as device model, operating system version, app version, device identifiers, push notification tokens, network status, language, crash logs, diagnostics, performance data, error reports, and other information needed to operate, secure, debug, and improve the Service.
1.5 Usage and analytics information
We may collect information about how you use Melodigram, including app interactions, screens viewed, searches, playback actions, downloads, playlist interactions, follows, likes, messages, feature usage, session information, and aggregated statistics. This helps us improve performance, content recommendations, search quality, user experience, and service reliability.
1.6 Payment and subscription information
If you purchase premium access, packages, or subscriptions, we may store purchase status, invoice history, package type, transaction status, subscription status, and related account-level purchase records. Payment processing may be handled by third-party payment providers. We do not intentionally store complete payment card numbers or sensitive banking credentials in the app.
2. How We Use Information
We use collected information to:
- Provide music streaming, playlist, download, search, profile, and social features.
- Create, authenticate, maintain, and secure user accounts.
- Personalize the user experience and improve music discovery.
- Process premium access, subscriptions, invoices, and related account benefits.
- Send service notifications, push notifications, support messages, and important updates.
- Detect, prevent, and investigate fraud, abuse, unauthorized access, policy violations, and technical problems.
- Analyze app performance, crashes, errors, network issues, and user experience problems.
- Comply with legal obligations and enforce our terms and policies.
3. Sharing of Information
We do not sell your personal information. We may share information only in the following cases:
- With service providers that help us operate hosting, storage, analytics, crash reporting, push notifications, authentication, payments, and customer support.
- When required by law, regulation, legal process, or valid governmental request.
- To protect the rights, safety, and security of Melodigram, users, artists, partners, and the public.
- With your direction or consent, such as when you make profile information, playlists, uploads, comments, or social interactions publicly visible.
4. Public Content and Social Features
Some parts of Melodigram are social or public by nature. Your display name, username, profile picture, public playlists, uploaded music, comments, followers/following information, and other public interactions may be visible to other users. Please avoid posting information that you do not want to be public.
5. Music Uploads and Copyright
If you upload music, audio, cover images, playlist images, metadata, or other content, you are responsible for ensuring that you have the necessary rights and permissions. We may review, restrict, remove, or disable content that violates laws, copyright rules, platform policies, or our internal content rules.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Data transmitted between the app and our servers is intended to be protected in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, prevent abuse, enforce our agreements, and support legitimate business purposes. Some information may remain in backups, logs, or records for a limited period after account deletion.
8. Account Deletion
You may request deletion of your Melodigram account by using our public account deletion page: https://panel.melodigram.app/delete-account. After receiving a request, we may need to verify that the request is associated with the correct account.
Account deletion may remove or disable access to your profile, account information, playlists, user content, and related data, subject to legal, security, anti-abuse, financial, and backup retention requirements.
9. Children
Melodigram is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
10. Third-Party Services
The Service may use or integrate with third-party services, including hosting providers, object storage, analytics tools, crash/error reporting tools, notification services, authentication providers, payment providers, and content delivery networks. These third parties may process information according to their own privacy policies and contractual obligations.
11. International Processing
Your information may be processed and stored on servers or systems located in countries other than your country of residence. By using the Service, you understand that your information may be transferred and processed in accordance with this Privacy Policy and applicable law.
12. Your Choices and Rights
Depending on your location and applicable laws, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also be able to update certain profile information directly in the app.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. Continued use of the Service after changes means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, account deletion, or how Melodigram handles data, you can contact us through the support channels available in the Melodigram app or through our official website.